How Does Our System Handle Customer Profiles?

Q: How does the system save customer information and create profiles?
A: Our system automatically creates customer profiles based on the email address provided at checkout. This allows us to streamline the booking process by connecting all reservations, contact details, and history under one profile.

Q: Why did the system populate the wrong name and number for a booking?
A: If the same email address is used for multiple customers, the system will recognize it as an existing profile and automatically populate the saved name and phone number associated with that email.

Q: How can I avoid this issue?
A: To ensure accuracy, always collect unique email addresses for each customer during checkout. This helps prevent any mix-ups and allows the system to associate the correct customer with their booking history.

Q: Can I adjust the name and number if the system populates it incorrectly?
A: Yes! Even though the system uses the email address to create profiles, you can manually adjust the name and number directly on the booking card. Simply click the "Edit" button on the booking card to make changes as needed.

Q: What are the benefits of collecting customer emails?
A: Collecting customer emails offers several advantages:

• Seamless tracking of booking history.
• Automatic population of saved details for repeat customers.
• Building a database for future marketing opportunities, such as newsletters or promotional offers.

Q: What should I do if a profile needs to be updated with new details?
A: If there’s a need to update profile information, you can edit the details directly on the booking card or contact support with the trip details, booking date, and the corrected information.

This automated customer profile feature is designed to make your workflow smoother, simplify tracking, and enhance the experience for both you and your customers!