FAQs

Waivers

• Can I get a hard copy of the waiver if I use GoGuide’s account?
• What are the advantages of using my own Smartwaiver account?
• Do waivers automatically go to every member of the group?
• What’s the benefit of using GoGuide’s Smartwaiver account?

Webpage & App Capabilities

• Why is my Calendar link URL empty?
• How do I install the GoGuide App?
• What If My Google Calendar Isn’t Syncing with GoGuide?
• How to Integrate with Google Calendar via URL

Draft Bookings

• How can Draft Bookings help my business?
• Should I show Draft Bookings on my calendar?
• What happens if Draft Bookings are turned ON?
• What happens if Draft Bookings are turned OFF?
• How do I turn on Draft Bookings?
• Why should I collect Draft Bookings?

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Time Off

• How do I add a weekly recurring time-off request?
• How do I add in vacation days?
• How do I add in a single day off?

Trip Adjustments and Rescheduling

• How do I assign a guide to a trip?
• Why is guide assignment classified as a Booking Edit in GoGuide?
• How do I reschedule a booked trip to a different trip type?
• How do I edit the cost of a trip that is already booked?

Payment Information

• What is GoGuide's Refund Policy?
• How can clients tip guides by credit card?
• What happens if I collect a payment outside of GoGuide?
• Are Remaining Balance and Total Price always final?
• What's the difference between Remaining Trip Cost and Remaining Balance?
• Why is the Total Price higher than the Trip Price?

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Company Booking Link

• Why Use Your Company Booking Link?
• Where Can I Find My Company Booking Link?
• How Do I Share My Booking Link on Social Media?
• What is a Company Booking Link?

Booking and Booking Card

• How Do I Send Reminder Correspondences?
• What is the Fix / Dismiss Feature?
• How do I add a Manual Booking (Skip Payment)?
• How do I add a Manual Booking (Collect Payment)?
• How Does Our System Handle Customer Profiles?

Financial Setup and Stripe

• What if I don’t have a Stripe account?
• How do I connect an existing Stripe account to GoGuide 2.0?

Account Setup and Login

• What should I do if I forgot my GoGuide 2.0 password?
• How do I log into GoGuide 2.0?