Need to adjust the date, time, group size, trip type, or price for a booking? Here's how to make all of those changes in the General tab of the reschedule flow.
1. Open the Booking
- Go to the Bookings or Schedule tab.
- Click into the booking you'd like to edit.
2. Start the Reschedule Flow
- Click Edit Booking on the right-hand side of the booking.
- Make sure you're under the General tab.
3. Change the Date and Time
- Click on the Start Date to select the new trip date and time.
- 🛑 Important: Update the End Date as well!
(Example: If you're moving a trip from July 4 to July 5, both start and end dates must reflect July 5.)
- 🛑 Important: Update the End Date as well!
- If you're changing the time, double-check that the time slots are still accurate.
4. Update the Group Size
- Scroll to the Group Size section.
- Enter the correct number of participants.
5. Change the Trip Type
- Scroll to Listing Type.
- Use the dropdown to select the new trip type.
6. Update the Trip Price
💡 Recommended Method: Update by Group
To change the total cost of the trip (and avoid calculating per-person pricing):
- Enter the new total trip cost in the Unit Price field.
- Switch the unit of measure to Group.
✅ This is the easiest and most accurate way to update the full price of the booking!
7. Continue + Email (Optional)
- Click Continue.
- When prompted to send an email update:
- To notify the customer, select an email template from the dropdown.
- To skip notification, simply leave the dropdown unselected.
8. Final Check
- Confirm that all updates (date, time, group size, trip type, and cost) are reflected correctly on the booking card.
Comments
0 comments
Please sign in to leave a comment.